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Jun 27, 2024
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HRM 521 - Quality Service Management This course is designed to explore, challenge and define the principles of guest service management in any hospitality organization. Topics include characteristics and attributes of service, analysis of service gaps and development of service strategies to address these gaps and develop service recovery procedures.
Credit Hours: 3 hrs Grade Mode: Normal (A-F)
Last Updated: link 5/2012; updated ‘create under’ 6/14
Summer 2024 Course Sections
Fall 2024 Course Sections
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