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May 21, 2024
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HRM 420 - Quality Service Management This course is designed to explore, challenge and define the principles of guest service management in any hospitality organization. Topics include characteristics and attributes of service, analysis of service gaps and development of service strategies to address these gaps and develop service recovery procedures.
Credit 3 hrs May not be repeated for additional credit Grade Mode Normal (A-F) Course Rotation Fall (even yrs.)
Concurrent Prerequisite(s) HRM 251 Class-Level Restriction Junior standing or above
Updates Change to prerequisites 8/2016, effective Fall 2017; Link 5/2012; Links 04/2011 COT Reorganization 6/2014
Summer 2024 Course Sections
Fall 2024 Course Sections
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