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Mar 15, 2026
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2018-2019 Undergraduate Catalog This is not the most recent catalog version; be sure you are viewing the appropriate catalog year.
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HRM 420 - Quality Service Management
This course is designed to explore, challenge and define the principles of guest service management in any hospitality organization. Topics include characteristics and attributes of service, analysis of service gaps and development of service strategies to address these gaps and develop service recovery procedures.
Credit 3 hrs May not be repeated for additional credit
Grade Mode Normal (A-F) Course Rotation Fall (even yrs.)
Concurrent Prerequisite(s) HRM 251
Class-Level Restriction Junior standing or above
Notes -
Updates Change to prerequisites 8/2016, effective Fall 2017; Link 5/2012; Links 04/2011 COT Reorganization 6/2014
Class listings and details page
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