HRM 420 - Quality Service Management

This course is designed to explore, challenge and define the principles of guest service management in any hospitality organization. Topics include characteristics and attributes of service, analysis of service gaps and development of service strategies to address these gaps and develop service recovery procedures.

Credit 3 hrs May not be repeated for additional credit
Grade Mode Normal (A-F) Course Rotation Fall (even yrs.)

Concurrent Prerequisite(s) HRM 251
Class-Level Restriction Junior standing or above

Notes -
Updates Change to prerequisites 8/2016, effective Fall 2017; Link 5/2012; Links 04/2011 COT Reorganization 6/2014

Winter 2025 Course Sections

Summer 2025 Course Sections

Fall 2025 Course Sections