Jun 16, 2024

2020-2021 Graduate Catalog

2020-2021 Graduate Catalog This is not the most recent catalog version; be sure you are viewing the appropriate catalog year.

HRM 521 - Quality Service Management

This course is designed to explore, challenge and define the principles of guest service management in any hospitality organization. Topics include characteristics and attributes of service, analysis of service gaps and development of service strategies to address these gaps and develop service recovery procedures.

Credit 3 hrs Normal (A-F)
May not be repeated for additional credit

Course Rotation -

Prerequisites -
Other Restrictions -
Restriction by Major -
Restriction by Degree Type -

Additional Information:

Updates: Change to dept. 6/2014

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