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Sep 27, 2024
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HRM 521 - Quality Service Management This course is designed to explore, challenge and define the principles of guest service management in any hospitality organization. Topics include characteristics and attributes of service, analysis of service gaps and development of service strategies to address these gaps and develop service recovery procedures.
Credit 3 hrs Normal (A-F) May not be repeated for additional credit
Course Rotation -
Prerequisites - Other Restrictions - Restriction by Major - Restriction by Degree Type -
Additional Information:
Updates: Change to dept. 6/2014
Summer 2024 Course Sections
Fall 2024 Course Sections
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