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May 02, 2026
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2023-2024 Graduate Catalog This is not the most recent catalog version; be sure you are viewing the appropriate catalog year.
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QUAL 557 Measuring Customer Satisfaction
The focus of this course is on measuring customer needs and expectations for the purpose of improved product/process performance. Qualitative and quantitative analysis techniques are utilized. Emphasis is on providing a base for development and justification of product (including service outputs)/process specifications.
Credit 3 hrs
Grade Mode Normal (A-F) Course Rotation
Prerequisites -
Restriction by Major -
Restriction by Degree Type -
Equivalent Course(s) -
Course History -
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