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May 08, 2024
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QUAL 568 - Lean Service Quality
A class in lean practices/continuous improvement as applied to the service sector. Emphasis will be placed on practical interventions proven to quantify and improve service quality by implementing and maintaining systems capable of continuous improvement. In-depth treatment will be given to systems thinking, defining and measuring work, eliminating waste and engaging employees.
Credit 3 hrs May not be repeated for additional credit
Grade Mode Normal (A-F)
Course Rotation
Notes -
Summer 2024 Course Sections
Fall 2024 Course Sections
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